Returns

We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied with the product that you purchased, please contact a sales representative within 72 hours od delivery. Please note that a restocking fee of 20% plus shipping will be applied.

IMPORTANT NOTE: All items should be returned in perfect condition and in their original packaging; they should not have been used and should include all accessories, packaging, warranties, instruction manuals, etc. Items must have been purchased from RGR Canada Inc. All returns will be examined by RGR Canada Inc. before processing and refunds.

Defective Products

RGR Canada Inc. warrants that all products manufactured by RGR Canada Inc. are shipped free of any defects.

IMPORTANT NOTE: The above warranty covers only defects arising under normal use or products that are damaged during shipping and do not include malfunctions or failures resulting from misuse, abuse, neglect and/or alterations. Failure to report defective products within 72 hours of delivery may void all warranties and return policies.

Warranty Disclaimer

RGR Canada Inc. does not extend any type of warranty on electronics; this includes, but is not limited to: electronic cigarettes, vaporizers, scales, etc. All defective electronics are to be reported to the manufacturer through the manufacturer warranty.